Privacy Policy

Effective Date: 06/05/2024

Welcome to Flance. Your privacy is important to us. This Privacy Policy explains how Flance (“we”, “our”, “us”) collects, uses, discloses, and protects your information when you use our freelancer marketplace platform, which connects freelancers and employers for fixed-price and hourly projects.

By accessing or using Flance, you agree to the practices described in this Privacy Policy.

1. About Flance

Flance is an online freelancer marketplace that enables:

  • Employers to post fixed-price and hourly projects

  • Freelancers to offer services and submit proposals

  • Secure payments through escrow and wallet systems

  • Resolution of conflicts through a dispute management feature

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

  • Name

  • Email address

  • Phone number

  • Profile details (skills, experience, portfolio)

  • Company details (for employers)

2.2 Account & Usage Information

  • Login credentials (encrypted)

  • User activity, bids, proposals, messages

  • Project details and transaction history

2.3 Payment & Financial Information

  • Wallet balances and transaction records

  • Escrow payment details

  • Billing and payout information

Note: We do not store sensitive payment card details directly. Payments are processed through secure third-party payment gateways.

2.4 Technical Information

  • IP address

  • Browser type and device information

  • Log files, cookies, and usage analytics

3. How We Use Your Information

We use collected information to:

  • Create and manage user accounts

  • Facilitate freelancer–employer connections

  • Process payments, escrow releases, and wallet transactions

  • Manage disputes and support requests

  • Improve platform performance and user experience

  • Communicate important updates, notifications, and service messages

  • Prevent fraud, abuse, and unauthorized activities

4. Escrow, Wallet & Dispute Data Usage

  • Escrow Feature: Transaction data is used to securely hold funds until project milestones or completion conditions are met.

  • Wallet Feature: Wallet balances, deposits, withdrawals, and transaction logs are stored for accounting and compliance purposes.

  • Dispute Feature: In case of disputes, relevant project data, messages, files, and transaction history may be reviewed by our dispute resolution team.

All such data is handled confidentially and accessed only by authorized personnel.

5. Cookies & Tracking Technologies

Flance uses cookies and similar technologies to:

  • Maintain login sessions

  • Analyze site traffic and usage behavior

  • Enhance functionality and performance

You can control or disable cookies through your browser settings, though some features may not function properly.

6. Data Sharing & Disclosure

We do not sell or rent your personal information. We may share data only in the following cases:

  • With trusted third-party service providers (payment gateways, analytics, hosting)

  • To comply with legal obligations or law enforcement requests

  • To enforce platform policies or resolve disputes

  • In case of a business transfer, merger, or acquisition

7. Data Security

We implement appropriate technical and organizational security measures, including:

  • SSL encryption

  • Secure authentication systems

  • Restricted access to sensitive data

However, no online system is 100% secure, and users are encouraged to safeguard their login credentials.

8. User Rights & Choices

You have the right to:

  • Access and update your personal information

  • Request deletion of your account (subject to legal and financial record requirements)

  • Opt out of non-essential communications

To exercise your rights, please contact us at the email provided below.

9. Data Retention

We retain user data only as long as necessary to:

  • Provide services

  • Comply with legal, financial, and regulatory obligations

  • Resolve disputes and enforce agreements

10. Third-Party Links

Flance may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

11. Children’s Privacy

Flance is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Flance Support Team
Email: support@flance.com
Website: https://flance.scriptlisting.com/